General Conditions
All sales of promotional packages on SoundTik are considered final. Refunds are generally not provided unless under the conditions specified below.
100% Refund Conditions
Non-acceptance by Creators: If we are unable to find appropriate creators who agree to use your song, you are entitled to a 100% refund.
Cancellation Before Promotion: If you cancel your order before we pitch your song to creators and before any creator posts their video using your song, you are eligible for a 100% refund.
Eligibility for Refund
To be eligible for a refund under the above conditions, you must submit a claim prior to any promotional activities or within 7 days from the purchase if no creators have accepted your song. Documentation or evidence supporting the claim may be required.
Process for Requesting a Refund
Submit your refund request to support@soundtik.com. Please include contact information, and a detailed explanation of your reason for requesting a refund.
Refund Decisions
After reviewing your claim, SoundTik will determine if your request meets our criteria for a refund. If approved, the refund will be processed to your original method of payment within a certain number of days.
Contact Us
For questions related to refunds, please contact our support team at support@soundtik.com.
Last Update: 04/18/24